Privacy Policy
Last updated: November 3, 2026
This policy explains how Dispatch Desk LLC ("Dispatch Desk," "we," "us") collects, uses, and shares information through usedispatchdesk.com, our website chat, our demo and sales phone lines, and the texts and emails we send. Dispatch Desk provides a done-for-you AI receptionist to businesses in the United States.
The short version
- We collect what you give us (forms, chat, calls, booking, checkout) and basic technical data.
- Our demo line and website chat are answered by Dee, an AI assistant. Calls are recorded and transcribed, and chats are saved.
- We use your information to answer you, run your pilot or plan, bill you, and follow up. We do not sell or share it for targeted advertising.
- We only text you if you agree. Reply STOP any time.
- To opt out or make a privacy request, email anthonyalvarado@usedispatchdesk.com or tell Dee in the website chat.
Information we collect
- Forms. When you fill out our free pilot form, we collect your name, business name, phone number, email, type of business, the plan you're interested in, any missed-call estimate, the page you came from, and whether you checked the call and text consent box (with the exact wording and the time you agreed).
- Website chat. When you chat with Dee on our website, we save the conversation and any details you choose to share, such as your name, business, phone number, email, and what you need, so we can answer and follow up. Your browser keeps the open conversation in session storage so it survives a page reload; it clears when you close the tab.
- Calls to our lines. Calls to our demo line, (571) 725-0803, are answered by Dee, an AI assistant. These calls are recorded and transcribed, and we keep the details you share, such as your name, business, and contact information.
- Booking. If you book a consultation, our scheduling provider (Cal.com) collects the time you choose and your contact details.
- Payments. Checkout is handled by Stripe. Stripe collects your card details directly. We never see or store your full card number. We receive your name, email, phone number, business name, billing address, and plan.
- Email. If you email us, we keep the message and your email address.
- Technical data. Our hosting provider automatically logs basic information such as IP address, browser type, and pages visited, for security and to keep the site running.
How we use it
- To answer your questions, set up and run your free pilot, provide our service, and bill you
- To call, text, or email you about your request and about Dispatch Desk, within the permission you gave us
- To keep records of consent and opt-outs, as the law requires
- To improve our website, Dee, and our service
- To prevent spam, fraud, and abuse, and to comply with the law
AI processing
Dee runs on third-party AI technology. When you call our demo line or chat on our website, your voice, words, and messages are processed by our AI and telephony providers to understand you, respond, transcribe, and summarize the conversation. These providers act on our behalf and may use the information only to provide their technology to us. AI can make mistakes, so please don't rely on Dee for anything urgent, and never share card numbers, passwords, or other sensitive information in a call or chat.
Calls and text messages
If you give us your phone number, we may call you about your request. We only send text messages to people who check the text consent box on our form or otherwise agree to receive them. Texts are about your inquiry, consultation, free pilot, and our service, and may include booking links and reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of purchase. See our Terms for the full text messaging terms.
If you check the consent box on our form, you also agree that we may call, text, and leave voicemails at the number you gave us using an AI (artificial) voice, a prerecorded message, or an automated dialing system, including about our plans. We keep a record of your consent, including the wording you agreed to and when. Checking the box is optional and is never required to get a pilot or buy a plan.
How to withdraw consent or opt out. Use any of these and we will stop as soon as possible, and within 10 business days at most:
- Reply STOP (or QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE) to any text
- Say "stop calling" on any call
- Email anthonyalvarado@usedispatchdesk.com
- Tell Dee in the website chat that you want to opt out
- Call us at (352) 657-8581
We do not share your mobile phone number or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Phone numbers are shared only with the service providers that deliver our calls and messages.
Emails
Our marketing emails include our postal address and an unsubscribe link. You can also unsubscribe by emailing anthonyalvarado@usedispatchdesk.com. We process unsubscribe requests within 10 business days. We may still send emails about your account, billing, or a request you made.
Who we share it with
We share information only with service providers that help us run Dispatch Desk, and only as needed for their work:
- Website hosting, forms, and server functions
- AI voice, chat, call recording, and transcription technology, and our phone carrier
- Scheduling (Cal.com)
- Payments (Stripe)
- Email, text messaging, and customer-relationship tools we use to follow up with you
- Web fonts (Google Fonts), which receives your IP address when your browser loads our fonts
We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a sale or reorganization of our business (with this policy continuing to apply).
We do not sell your personal information, and we do not share it for cross-context behavioral (targeted) advertising. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of any sale or sharing.
Cookies and similar technology
We do not use advertising or analytics cookies, tracking pixels, or session-replay tools. The site uses only what it needs to work:
- Session storage in your browser to keep your open chat with Dee while you browse. It clears when you close the tab.
- Our booking calendar is embedded from Cal.com, which may set a strictly necessary security cookie (for example, a bot-protection cookie) when the calendar loads.
- Google Fonts delivers our fonts, so Google receives your IP address and browser details.
If we ever add analytics or advertising tools, we will update this policy first and, where the law requires, ask for your consent.
Our clients' callers
When we answer calls or chats on behalf of a client business, we act as that business's service provider. The recordings, transcripts, and caller details belong to that business. We use them only to provide our service to that business and delete them at the business's request after their service ends. If you called a business that uses Dispatch Desk, please contact that business about your information. We will help our clients respond to requests.
How long we keep it
| Information | How long |
|---|---|
| Form submissions, chat transcripts, and lead details | Up to 24 months after our last contact with you, unless you become a client |
| Recordings and transcripts of calls to our demo and sales lines | Up to 12 months |
| Consent and opt-out records | 5 years, so we can prove consent and honor opt-outs |
| Client account and billing records | For the life of the account plus 7 years (tax and accounting) |
| Client call data (recordings, transcripts, caller details) | While the client's service is active, then deleted within 30 days of the client's request |
You can ask us to delete your information sooner, subject to the limits below.
Your privacy rights
Wherever you live in the U.S., you can ask us to:
- tell you what personal information we have about you and give you a copy
- correct it
- delete it (we may keep what the law requires, such as consent and opt-out records and billing records)
- stop calling, texting, or emailing you
- opt you out of any sale, sharing, or targeted advertising (we don't do these)
Residents of California and other states with consumer privacy laws (such as Virginia, Colorado, Connecticut, Texas, Oregon, and others) may have these rights by law. We will not treat you differently for using them.
How to make a request: email anthonyalvarado@usedispatchdesk.com, tell Dee in the website chat, or call (352) 657-8581. We will confirm your request and respond within 45 days. We may need to verify your identity, for example by contacting you at the email or phone number we have on file. You can use an authorized agent if you give them written permission. If we deny your request, you can appeal by replying to our answer or emailing us with "Appeal" in the subject, and we will respond within 60 days.
Security
We use reasonable safeguards, such as encrypted connections and limited access, to protect your information. No method of transmission or storage is 100% secure. If a breach affects you, we will notify you as the law requires.
Children
Our service is for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.
U.S. only
Dispatch Desk serves businesses in the United States, and our information is stored and processed in the United States.
Changes
We may update this policy. We will post the new version here with a new "last updated" date, and tell clients about material changes by email.
Contact us
Dispatch Desk LLC
15461 SW 34th Ct Rd, Ocala, FL 34473
Email: anthonyalvarado@usedispatchdesk.com
Phone: (352) 657-8581