Terms of Service

Last updated: November 3, 2026

These Terms of Service ("Terms") are an agreement between Dispatch Desk LLC ("Dispatch Desk," "we," "us") and you. They cover usedispatchdesk.com, our website chat, our phone lines, our text messages, and, if you sign up, our AI receptionist service (the "Service"). By using the site or the Service, or by signing up or paying, you agree to these Terms, our Billing, Cancellation and Refund Policy, our AI and Call Recording Notice, and our Privacy Policy. If you don't agree, please don't use them.

1. Who can use the Service

The Service is for businesses. By signing up, you confirm that you are at least 18, that you are signing up on behalf of a business in the United States, and that you have authority to bind that business. "You" then means that business.

2. The Service

We set up and run an AI receptionist that can answer your calls, take messages, answer common questions, book appointments on your calendar, and send you call summaries, recordings, and transcripts, according to the plan you choose. Plan features, call, minute and text allowances, and prices are described on our pricing page at the time you sign up. We may improve or change features, but we will not materially reduce the core features of your paid plan during a billing period you have already paid for.

3. Free pilot

If we offer you a free pilot, it lasts the period we agree (usually 2 weeks), requires no payment, and never turns into a paid plan on its own. At the end, you choose whether to sign up. If you don't, you owe nothing.

4. Plans, billing, and automatic renewal

• Automatic renewal. Paid plans are subscriptions. Monthly plans are billed in advance on the day you sign up and then automatically renew and bill every month on that date. Annual plans are billed in advance and automatically renew every year. Your plan keeps renewing at the then-current price until you cancel as described in our Billing, Cancellation and Refund Policy.
• Payment. Payments are processed by Stripe. You authorize us to charge your payment method for your plan fee, any setup fee shown for your plan, any extra minutes, and applicable taxes.
• Extra minutes. Calls keep being answered after you use your plan's minutes. Extra minutes are billed at the per-minute rate shown for your plan on the pricing page. Spam, robocalls, and calls under 15 seconds don't count toward your minutes.
• Setup fees. Some plans have a one-time setup fee, as shown on the pricing page or your order.
• Price changes. We will email you at least 30 days before any price increase takes effect. If you don't want the new price, you can cancel before it applies.
• Failed payments. If a payment fails, we will let you know and retry. If it is still unpaid after 7 days, we may pause the Service until it is paid.
• Annual renewal reminder. For annual plans, we email you a reminder 15 to 45 days before each renewal, with the renewal price and how to cancel.

5. Cancellation and refunds

You can cancel anytime by email, phone, or the website chat. Your plan stops renewing, and your service continues to the end of the billing period you have already paid for. There are no refunds for partial months. Details are in our Billing, Cancellation and Refund Policy, which is part of these Terms.

6. Your responsibilities

• Caller notices. Some states, including Florida, California, Washington, Pennsylvania, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Connecticut, Oregon, Nevada, and others, require that everyone on a call be told, or agree, before a call is recorded, and some laws require telling people they are talking to AI. We set up a greeting that says your receptionist is an AI assistant and that calls are recorded. You agree not to remove or weaken that notice, and you are responsible for any other notices or consents that apply to your business and your callers.
• Lawful use. You are responsible for using the Service lawfully, including any calls or texts sent to your customers at your request, and for having any consent the law requires for them.
• Accurate information. You will give us accurate business information (hours, services, prices, policies, calendar access) and tell us promptly when it changes. Dee can only be as accurate as what you tell us.
• Review. You will review call summaries and follow up with callers. You remain responsible for your business decisions and for any advice or commitments made to your customers.
• Accounts. You will keep your login details and calendar connections secure and tell us about any unauthorized use.

7. AI limits and no emergency use

• Not an emergency service. Dispatch Desk is not a 911 or emergency service and does not dispatch police, fire, medical, or other emergency help. Callers with an emergency should hang up and call 911. Urgent calls may be flagged in your summary, but you must not rely on the Service to respond to emergencies.
• AI can make mistakes. AI may mishear, misunderstand, or give incomplete or wrong information, and calls can be affected by carrier, network, or provider outages. We do not guarantee that every call will be answered, understood, booked, or summarized correctly.
• No professional advice. Your receptionist takes messages, answers questions from the information you give us, and books appointments. It does not give legal, medical, financial, or other professional advice, and you must not set it up to do so.
• Not for health records. The Service is not designed for protected health information under HIPAA, and we do not sign business associate agreements. Don't use it for that purpose.

8. Your data

Your call recordings, transcripts, caller details, and business information ("Your Data") belong to you. You give us permission to use Your Data only to provide, support, and improve the Service for you. We act as your service provider and handle Your Data as described in our Privacy Policy. We may use de-identified, aggregated statistics (for example, average call length) that do not identify you or your callers. When your Service ends, we will delete Your Data within 30 days of your request, except where the law requires us to keep it.

9. Acceptable use

You may not use the Service to: break any law; make robocalls, spam, or unsolicited texts; harass, threaten, or deceive anyone; impersonate a person or pretend the AI is a human when asked; handle emergency dispatch; collect card numbers or passwords over the phone; or interfere with or reverse-engineer the Service. We may suspend the Service right away if we reasonably believe it is being used this way.

10. Third-party services

The Service relies on third parties such as phone carriers, AI and calendar providers, and Stripe. Their services are covered by their own terms, and we are not responsible for their outages or acts, though we will work to fix problems quickly.

11. Disclaimer of warranties

Apart from the promises expressly made in these Terms, the site and the Service are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty that the Service will be uninterrupted or error-free.

12. Limitation of liability

To the fullest extent the law allows: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, business, or data, including from missed, dropped, misrouted, or mishandled calls; and (b) our total liability for all claims relating to the site or the Service is limited to the amount you paid us for the Service in the 3 months before the event giving rise to the claim (or $100 if you have not paid us). These limits do not apply where the law does not allow them.

13. Indemnity

You will defend and indemnify Dispatch Desk against third-party claims, fines, and costs (including reasonable attorneys' fees) arising from your use of the Service in breach of these Terms or the law, including claims by your callers or customers about recording, AI disclosure, consent, or messages sent at your request.

14. Suspension and termination

You can cancel as described in our Billing, Cancellation and Refund Policy. We may suspend or end the Service if you materially breach these Terms and don't fix it within 10 days of our notice, right away for unlawful or abusive use, or for any reason by telling you at least one month in advance (in which case we refund any prepaid fees for the period after the Service ends). Sections 8 and 11 to 16 survive termination.

15. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other in writing and allowing 30 days to work it out. Any lawsuit must be brought in the state or federal courts located in Marion County, Florida, and both parties consent to those courts. Either party may bring a qualifying claim in small claims court.

16. General

These Terms, together with the policies linked above and any order or written agreement we sign with you, are the entire agreement about the Service. If a signed agreement conflicts with these Terms, the signed agreement controls. If any part of these Terms is unenforceable, the rest stays in effect. You may not assign these Terms without our consent. Neither party is liable for delays caused by events beyond its reasonable control. We may update these Terms; we will post the new version here with a new date and email paying clients at least 30 days before material changes take effect. Continuing to use the Service after that means you accept the changes.

17. Text messaging terms

• Program. Dispatch Desk LLC sends text messages to business owners and staff who ask about our AI receptionist service. Messages are about your inquiry, consultation, free pilot, and our service, and may include booking links, reminders, and follow-ups.
• How you opt in. You receive texts only if you check the text consent box on our website form or otherwise agree to receive them. Consent is not a condition of purchase.
• Frequency. Message frequency varies, usually a few messages around a consultation or pilot.
• Cost. Message and data rates may apply.
• Opt out. Reply STOP at any time (QUIT, END, REVOKE, OPT OUT, CANCEL, and UNSUBSCRIBE also work). You'll get one message confirming you're unsubscribed and no more texts after that. To start again, reply START. You can also opt out by emailing anthonyalvarado@usedispatchdesk.com.
• Help. Reply HELP, email anthonyalvarado@usedispatchdesk.com, or call us at (352) 657-8581.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.
• Privacy. We do not share your mobile phone number or text messaging opt-in data with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy.

18. Calls to our lines

Calls to our demo line are answered by Dee, an AI assistant, and are recorded and transcribed so we can follow up and improve our service. See our AI and Call Recording Notice.

19. Website information

Information on this website is general information about our Service. Plans, prices, and features may change; the price and plan shown at checkout when you sign up apply to you. Dispatch Desk is a private business and is not affiliated with or endorsed by the U.S. Navy or the Department of Defense.

Contact us

Dispatch Desk LLC
15461 SW 34th Ct Rd, Ocala, FL 34473
Email: anthonyalvarado@usedispatchdesk.com
Phone: (352) 657-8581