Billing, Cancellation and Refund Policy
Last updated: November 3, 2026
This policy explains how billing, renewal, cancellation, and refunds work for Dispatch Desk plans. It is part of our Terms of Service.
Free pilot
The free pilot needs no payment and never turns into a paid plan on its own. If you don't sign up at the end, you owe nothing.
How billing works
- Monthly plans (Pro, Growth, Scale) are billed in advance on the day you sign up and then automatically renew every month on that date until you cancel.
- Annual plans are billed in advance for 12 months and automatically renew every year until you cancel. We email you a reminder 15 to 45 days before each annual renewal with the price and how to cancel.
- Enterprise plans are billed as set out in your written order.
- Extra minutes beyond your plan are billed after the month they are used, at your plan's per-minute rate.
- Setup fees, where a plan has one, are charged once when you sign up.
- Stripe processes all payments. Your receipt shows the plan, price, and next renewal date.
How to cancel
You can cancel any time, without a reason, in any of these ways:
- Email anthonyalvarado@usedispatchdesk.com with "Cancel" in the subject
- Call (352) 657-8581
- Tell Dee in the website chat that you want to cancel
We confirm every cancellation by email within 1 business day, with the date your service ends and your final charge, if any. You don't have to talk to a salesperson to cancel.
When cancellation takes effect
Monthly plans: cancel anytime. Your plan stops renewing, and your service continues to the end of the month you have already paid for. After that, we don't charge you again. We don't give refunds for partial months.
Annual plans stop renewing when you cancel, and your service continues until the end of the year you paid for.
Refunds
- Billing mistakes. If we charge you in error, such as a duplicate charge or a charge after your service ended, we refund it in full.
- Our outages. If the Service is unavailable for more than 24 hours in a row because of a problem within our control, tell us and we will credit or refund the affected days.
- Monthly fees already paid are not refunded for partial months; your service simply runs to the end of the paid month.
- Annual plans. If you cancel within 14 days of your first annual payment, we refund the payment minus the regular monthly price for the time you used. After 14 days, annual payments are not refunded for unused months, and your service continues to the end of the paid year.
- Setup fees are refunded in full if you cancel before we start your setup, and are not refunded after setup work begins.
- Refunds go back to your original payment method, usually within 5 to 10 business days after we approve them.
Where the law gives you more rights than this policy, the law controls.
Failed payments
If a payment fails, we email you and retry. If it is still unpaid after 7 days, we may pause your service until it is paid. We don't charge late fees.
Billing questions and disputes
If something on your bill looks wrong, email anthonyalvarado@usedispatchdesk.com within 60 days of the charge, and we will look into it within 5 business days. Contacting us first is usually the fastest way to fix a billing problem.
Your data after you cancel
After your service ends, you can ask us to export or delete your call recordings, transcripts, and caller details. We delete them within 30 days of your request, except where the law requires us to keep them.
Contact us
Dispatch Desk LLC
15461 SW 34th Ct Rd, Ocala, FL 34473
Email: anthonyalvarado@usedispatchdesk.com
Phone: (352) 657-8581